Overnight Guest Experience Lead

your employer; Town of Canandaigua (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Training & Development

Advancement opportunities

Medical

Vision

401k with match

Paid time off

Holiday pay

Free parking

Job summary

Your employer is seeking a Night Auditor to join the team and support guest services during night shifts in Canandaigua, NY. You will welcome guests, handle check-ins/outs, and manage front desk operations with a focus on accuracy and courtesy.

The role requires strong communication and organizational skills, proficiency with Excel/Word, and knowledge of hotel programs. Benefits and competitive hourly pay are offered.

Qualifications

• Excellent communication, organizational and guest service skills are required.
• Advanced working knowledge of computer tools and software used in hotel operations.
• Experience with Microsoft Excel and Word is preferred.

Responsibilities

• Participates in the prompt and courteous check in and checkout of guests.
• Provide gracious and efficient telephone service for general PBX calls.
• Ensures charges are correctly entered and accounts balanced daily.
• Close shift with proper approvals and references; transmit nightly charges.
• Provide concierge service and knowledge of local area, attractions and amenities.

Skills

Communication

Organization

Guest service

Tools

Excel

Word

Property Management Software

Job description

Your employer is seeking a Night Auditor to join the team and support guest services during night shifts in Canandaigua, NY. You will welcome guests, handle check-ins/outs, and manage front desk operations with a focus on accuracy and courtesy.

The role requires strong communication and organizational skills, proficiency with Excel/Word, and knowledge of hotel programs. Benefits and competitive hourly pay are offered.