Night Auditor & Guest Experience Specialist

Cortland Hotel Group, LLC; Town of Canandaigua (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401k with Match

Medical

Vision

Free Parking

Training & Development

Job summary

Cortland Hotel Group, LLC is seeking a Night Auditor in Canandaigua, NY. The role involves greeting guests, handling check-in/out, and delivering concierge-level service after hours.

You will balance charges, manage the PBX system, coordinate with housekeeping, and ensure accurate nightly processing. Open weekend/holiday availability is required, with opportunities for growth within our hotel group.

Qualifications

• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management software systems.
• Excellent communication, organizational and guest service skills required.
• Must have open availability work weekends and holidays.

Responsibilities

• Participates in the prompt and courteous check in and checkout of guests.
• Provide gracious and efficient telephone service as it relates to general PBX calls.
• Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel’s guests.
• Responds to guests’ requests promptly, efficiently, and courteously.
• Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Resolve conflicts and negotiate effectively.
• Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.
• Properly processes guest’s mail, messages, packages, and wake up calls.
• Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
• In oversold situations, make accommodations for “walked” guests.
• Ensure wake up calls are delivered in a timely fashion.
• Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
• Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
• Accurately close shift by getting appropriate approval signatures and authorization codes.
• Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts; makes corrections as necessary.
• Completes the nightly processing sequence to close the current day’s sales.
• Transmits the credit cards nightly.

Skills

Excel

Word

Guest service

Communication

Telephone etiquette

Teamwork

Tools

Property management software

Job description

Cortland Hotel Group, LLC is seeking a Night Auditor in Canandaigua, NY. The role involves greeting guests, handling check-in/out, and delivering concierge-level service after hours.

You will balance charges, manage the PBX system, coordinate with housekeeping, and ensure accurate nightly processing. Open weekend/holiday availability is required, with opportunities for growth within our hotel group.