Night Auditor — Guest Experience Specialist

your employer; City of Rochester (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences one.dge

Job summary

Your employer in Rochester, NY is seeking a Night Auditor to warmly greet guests, manage front desk tasks, and support hotel operations. You will ensure accurate billing, coordinate with housekeeping and maintenance, and deliver concierge-level service to create memorable stays for guests.

The role emphasizes a strong guest service mindset, reliability, and teamwork. Candidate should be able to work nights, including weekends and holidays, with opportunities for growth as our organization

Qualifications

• Experience in hospitality or hotel operations preferred.
• Ability to work weekends and holidays.
• Proficient in Microsoft Office and property management software.

Responsibilities

• Check in and check out guests promptly and courteously.
• Provide telephone service and handle PBX calls.
• Assist guests with requests and coordinate with housekeeping/maintenance.

Skills

Communication

Organization

Guest service

Tools

Microsoft Excel

Microsoft Word

Job description

Your employer in Rochester, NY is seeking a Night Auditor to warmly greet guests, manage front desk tasks, and support hotel operations. You will ensure accurate billing, coordinate with housekeeping and maintenance, and deliver concierge-level service to create memorable stays for guests.

The role emphasizes a strong guest service mindset, reliability, and teamwork. Candidate should be able to work nights, including weekends and holidays, with opportunities for growth as our organization