Overnight Guest Experience Specialist

First Hospitality, Inc.; Indianapolis (IN); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Insurance enrollment from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) enrollment after 30 days

Hotel discounts

Professional development opportunities

Descrizione del lavoro

First Hospitality, Inc. is seeking a Night Auditor to support guests throughout the overnight shift. You will accurately process transactions, maintain audit reports, and ensure confidentiality of guest records while delivering high-quality service.

Responsibilities include greeting guests, handling check-in/out, and coordinating with other hotel departments to meet guest expectations. The role requires overnight availability and strong communication skills in English.

Competenze

• 2+ years of customer service experience, preferably in hospitality.
• High School diploma or equivalent.
• Must be able to speak, read, and write in English in the workplace.

Mansioni

• Welcome arriving guests and complete the hotel’s arrival/check-in experience.
• Thank departing guests and verify accurate billing.
• Engage with guests via phone or electronic communication consistent with brand standards.
• Maintain confidentiality with guest records and cash/audit reports.
• Promote loyalty programs and offer rate packages when appropriate.
• Coordinate with hotel departments to ensure timely delivery of guest expectations.
• Listen to guest feedback and act on concerns.
• Maintain professionalism aligned with brand and company expectations.
• Know hotel emergency procedures and assist guests in emergencies.
• Manage balance and security of house bank and log transactions when applicable.

Conoscenze

Customer service

Communication skills

Overnight shift availability

Formazione

High School Diploma or equivalent

Descrizione del lavoro

First Hospitality, Inc. is seeking a Night Auditor to support guests throughout the overnight shift. You will accurately process transactions, maintain audit reports, and ensure confidentiality of guest records while delivering high-quality service.

Responsibilities include greeting guests, handling check-in/out, and coordinating with other hotel departments to meet guest expectations. The role requires overnight availability and strong communication skills in English.