Overnight Guest Experience Specialist | Night Auditor

First Hospitality, Inc.; Orland Park (IL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) after 30 days

Hotel and travel discounts

Professional development opportunities

Job summary

First Hospitality, Inc. is seeking a Night Auditor to ensure accurate daily reporting and guest satisfaction during overnight shifts.

You will welcome guests, process check-ins and billing, and maintain confidentiality of sensitive records while upholding brand standards and service excellence. You will coordinate with hotel departments to deliver timely guest service, handle transactions, and promote loyalty programs.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled.
• Verify accurate billing and encourage return visits.
• Engage with guests via phone or electronic communication to ensure satisfaction.
• Maintain integrity and confidentiality of guest records and financial reports.
• Promote loyalty programs and offer rate packages and upgrades when appropriate.
• Communicate with hotel departments to ensure timely delivery of guest expectations and resolution of issues.
• Maintain professionalism and know hotel emergency procedures.

Skills

Customer service

Overnight shift

Education

High School diploma

Job description

First Hospitality, Inc. is seeking a Night Auditor to ensure accurate daily reporting and guest satisfaction during overnight shifts.

You will welcome guests, process check-ins and billing, and maintain confidentiality of sensitive records while upholding brand standards and service excellence. You will coordinate with hotel departments to deliver timely guest service, handle transactions, and promote loyalty programs.