Overnight Guest Experience Lead

Starwood Hotels & Resorts Worldwide, Inc.; Miami Beach (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Night Auditor for 1 Hotel South Beach. The role runs from 11pm to 7am, supporting overnight front desk operations and guest service excellence in a luxury setting.

Ideal candidates have at least 1 year of similar experience, strong guest service skills, and the ability to multi-task in a fast-paced hotel environment. Proficiency in a second language is a plus; Starwood values diversity and sustainable hospitality.

Qualifications

• Minimum of 1 year of similar work experience.
• Previous hotel or front desk experience preferred.
• Ability to communicate effectively and provide guest-focused service.

Responsibilities

• Oversee overnight front desk operations and ensure smooth guest experiences.
• Assist guests with requests and maintain security and accuracy of nightly audit procedures.

Skills

Guest service

Teamwork

Multi-tasking

Attention to detail

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Night Auditor for 1 Hotel South Beach. The role runs from 11pm to 7am, supporting overnight front desk operations and guest service excellence in a luxury setting.

Ideal candidates have at least 1 year of similar experience, strong guest service skills, and the ability to multi-task in a fast-paced hotel environment. Proficiency in a second language is a plus; Starwood values diversity and sustainable hospitality.