Overnight Front Desk & Guest Experience Lead

Hotel Austin; United States; Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Starwood Hotels is seeking a warm, welcoming Night Auditor to ensure smooth overnight operations from 11pm to 7am and to provide guests with a relaxing, effortless experience.

The candidate should have 1 year of hotel operations or guest service experience, be a team player, detail oriented, and able to multi-task. A secondary language is a plus, and Starwood emphasizes a respectful, guest-centered service culture.

Qualifications

• Minimum 1 year of similar work experience in hotel operations or guest services.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Responsabilités

• Oversee overnight front desk operations from 11pm to 7am.
• Ensure a smooth, relaxing, and effortless guest experience during the night shift.
• Greet and assist guests, handle check-ins/outs, and resolve issues as needed.

Connaissances

Guest service

Night audit

Description du poste

Starwood Hotels is seeking a warm, welcoming Night Auditor to ensure smooth overnight operations from 11pm to 7am and to provide guests with a relaxing, effortless experience.

The candidate should have 1 year of hotel operations or guest service experience, be a team player, detail oriented, and able to multi-task. A secondary language is a plus, and Starwood emphasizes a respectful, guest-centered service culture.