Overnight Front Desk Auditor – Guest Experience Pro

Starwood Hotels; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Starwood Hotels is seeking a Night Auditor to ensure smooth overnight operations and a welcoming guest experience at our Miami property. The role runs 11pm–7am, requiring attention to detail, accuracy, and a friendly, solution-oriented approach to problems.

As a front-office team member, you’ll collaborate with guests and colleagues to maintain security, balance ledgers, and prepare reports for the morning shift. Prior guest services experience is preferred.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a second language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Responsibilities

• Oversee overnight front desk operations from 11pm to 7am.
• Ensure guest satisfaction and resolve issues promptly and discreetly.
• Balance cash drawers and prepare morning reports for the shift transition.

Skills

Guest service

Team player

Detail oriented

Multi-tasking

Hard worker

Second language

Job description

Starwood Hotels is seeking a Night Auditor to ensure smooth overnight operations and a welcoming guest experience at our Miami property. The role runs 11pm–7am, requiring attention to detail, accuracy, and a friendly, solution-oriented approach to problems.

As a front-office team member, you’ll collaborate with guests and colleagues to maintain security, balance ledgers, and prepare reports for the morning shift. Prior guest services experience is preferred.