Overnight Guest Experience Crew Member

Dunkin' - Franchisee Of Dunkin Donuts; Worcester (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Crew Member for the overnight shift in Worcester, Massachusetts. The role involves delivering exceptional guest experiences, maintaining a clean workstation, and communicating effectively with team members. Qualifications include fluency in English, ability to count money, and operate restaurant equipment. Join a team committed to guest satisfaction and results-driven performance.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Communicate appropriately with fellow team members.
• Respond positively to feedback and direction.
• Ensure each guest is highly satisfied.
• Maintain cleanliness of workstations and guest areas.
• Prepare products following recipes and procedures.

Skills

Fluent English

Count money and make change

Operate restaurant equipment

Job description

CREW MEMBER - OVERNIGHT SHIFT

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment- Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction- Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability- Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

Must be able to fluently speak/read English

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

Guest Focus – anticipate and understand guests needs and exceed their expectations.

Passion for Results – set compelling targets and deliver on commitments.

Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.