Crew Member

Dunkin'; Merrillville (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Dunkin' Donuts in Merrillville, IN is hiring a Crew Member to help deliver great guest experiences on a fast-paced team. You will support daily operations by following recipes, assisting customers, and keeping the dining area neat and welcoming.

Ideal candidates are reliable, able to count money, and perform basic food-service tasks while upholding brand standards and safety procedures. Training will be provided and opportunities to grow exist.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Deliver great guest experiences through teamwork and proper conduct on shift.
• Respond to guest needs and resolve problems with urgency while maintaining brand standards and cleanliness.
• Follow cash handling, food safety, and restaurant safety procedures; assist training of teammates.

Skills

Fluent English

Counting money & making change

Operate restaurant equipment

Job description

CREW MEMBER

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.