Crew Member - Night Shift

Ontario Trillium Foundation; Sterling (MA); On-site; USD 17,000 - 25,000; Full time

Job summary

Ontario Trillium Foundation is seeking a CREW MEMBER - NIGHT SHIFT to deliver great guest experiences on a team-focused night shift. You will communicate professionally with teammates, prioritize guest needs, and help ensure brand standards across service, cleanliness, and safety.

The role emphasizes accurate cash handling, adherence to training, and active participation in maintaining a high-energy dining environment for evening guests.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Communicate with fellow team members respectfully and accountable on shift.
• Prioritize guest satisfaction, respond to guest needs and resolve issues with urgency while upholding brand standards.
• Follow cash handling, cleanliness, food safety, and restaurant safety procedures; support training of team members.

Skills

Fluent English

Money handling

Equipment operation

Tools

Restaurant equipment

Job description

CREW MEMBER - NIGHT SHIFT

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment

• Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability

• Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.