Crew Member - Night Shift

Ontario Trillium Foundation; Worcester (MA); On-site; USD 17,000 - 25,000; Part time

Job summary

Ontario Trillium Foundation is seeking a Crew Member for the night shift to deliver great guest experiences. You will communicate with teammates, handle cash, and operate restaurant equipment while upholding brand standards and safety protocols.

Responsibilities include prioritizing guests' needs, maintaining a clean work area, and supporting training. The role requires punctuality, teamwork, and a customer-focused attitude in a fast-paced environment.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Communicate with team members, treat others with fairness and respect.
• Respond positively to feedback and direction; stay accountable on shift.
• Adhere to schedule and arrive ready to work on time.
• Prioritize guest satisfaction and resolve problems promptly.
• Maintain a clean workstation and assist with training.
• Follow all cash, cleanliness, food safety, and safety procedures.

Skills

Fluent English

Count money & make change

Operate restaurant equipment

Job description

CREW MEMBER - NIGHT SHIFT

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment

• Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability

• Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.