Crew Member

Dunkin' Donuts; Bloom Township (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts is seeking a friendly Crew Member to join our team and help create exceptional guest experiences on every shift. You will work in a fast-paced environment, communicate effectively with teammates, and stay accountable to your duties with reliability and a positive attitude.

Responsibilities include following recipes and procedures, handling cash accurately, operating restaurant equipment, keeping workspaces clean, and assisting in training new team members while upholding brand

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Maintain a team‑oriented environment and communicate respectfully with team members.
• Deliver guest satisfaction by addressing needs and resolving issues quickly.
• Follow brand standards and procedures to prepare quality food and beverages.
• Keep workstation clean and assist in training other team members.

Skills

Fluent English

Cash handling

Equipment operation

Job description

CREW MEMBER

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.