Overnight Guest Experience Ambassador

SBG Hospitality LLC; Versailles (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

The Aldenburg Hotel in Versailles, KY is seeking an Overnight Guest Services Ambassador to own the guest experience from arrival through departure. You will manage reservations, greet guests, and tailor local recommendations to create memorable stays.

Applicants should bring a passion for hospitality, at least 1 year in guest service, English fluency, a valid driver’s license, and the ability to lift 50 lbs and push 100 lbs. Night shifts are required.

Qualifications

• Minimum of 1 year of guest/customer service experience.
• Professional proficiency of English (reading, writing and verbal).
• Valid driver’s license and ability to pass a Motor Vehicle Report.
• Intermediate skills in Excel and Word.
• Ability to lift up to 50 lbs and push a bell cart up to 100 lbs.
• Ability to work overnight shifts, including weekends and holidays.

Responsibilities

• Demonstrate passion and genuine care for all aspects of a guest experience.
• Own all aspects of a guest’s experience from arrival to departure.
• Accommodate special requests while exercising sound judgment.
• Serve as the tour guide for hotel experiences and local recommendations.
• Demonstrate mastery of hotel systems to input and retrieve information.
• Maintain meticulous attention to guest details and requests.
• Prioritize guest satisfaction and adapt to guest needs in real time.
• Wear multiple hats as needed to support the guest experience.
• Display professionalism and discretion in all interactions.
• Collaborate with colleagues across departments to meet guest needs.
• Assist with bellman/valet duties when required.
• Balance cash and prepare nightly financial reports as part of night audit.

Skills

Guest service

English proficiency

Driver's license

Excel

Word

Overnight shifts

Physical strength

Tools

Microsoft Excel

Microsoft Word

Job description

The Aldenburg Hotel in Versailles, KY is seeking an Overnight Guest Services Ambassador to own the guest experience from arrival through departure. You will manage reservations, greet guests, and tailor local recommendations to create memorable stays.

Applicants should bring a passion for hospitality, at least 1 year in guest service, English fluency, a valid driver’s license, and the ability to lift 50 lbs and push 100 lbs. Night shifts are required.