Overnight Guest Experience Ambassador

Sentral; Philadelphia (Philadelphia County); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Paid time off (PTO)

Travel discounts

Discounted rates on pet insurance and…

Job summary

Sentral is seeking an Experience Ambassador to warmly engage residents and guests, handle inquiries, and ensure a memorable stay across our communities. This on-site role requires a can-do attitude, strong hospitality skills, and the ability to manage multiple requests with discretion.

You will greet residents by name, resolve issues, run daily reports, and coordinate with management to maintain outstanding service standards.

Qualifications

• Requires High School Diploma or equivalent; some college preferred.
• Minimum one year in hospitality or customer service.
• Multifamily experience preferred.
• Strong communication and interpersonal abilities.

Responsibilities

• Uphold Sentral standards and policies while delivering excellent customer service.
• Establish rapport with residents and guests.
• Serve as first point of contact between guests and the organization.
• Prioritize and fulfill requests with friendliness and professionalism.
• Greet residents by name and create a welcoming atmosphere.
• Provide hospitality in line with QA expectations to create memorable experiences.
• Resolve disputes to achieve customer satisfaction.
• Increase resident satisfaction through programming and partnerships.
• Monitor access and maintain security.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Problem solving

Time management

Flexibility

Active listening

Education

High School Diploma

Some college preferred

Tools

CRM software

MS Office

Job description

Sentral is seeking an Experience Ambassador to warmly engage residents and guests, handle inquiries, and ensure a memorable stay across our communities. This on-site role requires a can-do attitude, strong hospitality skills, and the ability to manage multiple requests with discretion.

You will greet residents by name, resolve issues, run daily reports, and coordinate with management to maintain outstanding service standards.