Luxury Guest Experience Ambassador

Midmark Corporation; Versailles (OH); Vor Ort; USD 21.000 - 39.000; Vollzeit

Zusammenfassung

Midmark Corporation, headquartered in Versailles, Ohio, seeks a Brand Ambassador for Hotel Versailles to own the guest experience from arrival to departure, ensuring every interaction reflects hospitality, accuracy, and a memorable visit.

You will guide guests through hotel experiences, coordinate with teams, and respond across channels to meet guest expectations while maintaining professionalism and a calm, engaging presence.

Qualifikationen

• High School Diploma and at least 2 years of guest/customer service experience for luxury goods or services or equivalent
• Valid driver’s license with clean driving record to assist in parking guests as needed

Aufgaben

• Demonstrates passion and genuine care for guest experiences with hospitality and professionalism
• Acts as tour guide for hotel experiences guests may encounter
• Maintains mastery of hotel systems to input, update, and respond across channels from pre-arrival to post-departure
• Ensures all guest requests are fulfilled for a seamless experience
• Prioritizes guest satisfaction and adapts actions to guest needs
• Maintains professionalism and calm demeanor in all interactions
• Demonstrates knowledge of service standards and procedures
• Collaborates with colleagues across departments to meet guest needs
• Accommodates special guest requests as needed
• Proactively suggests improvements to the Hotel Manager to enhance guest services

Kenntnisse

Hospitality

Customer service

Multitasking

Attention to detail

Organizational skills

English proficiency

Ausbildung

High School Diploma

Driver's license

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

Midmark Corporation, headquartered in Versailles, Ohio, seeks a Brand Ambassador for Hotel Versailles to own the guest experience from arrival to departure, ensuring every interaction reflects hospitality, accuracy, and a memorable visit.

You will guide guests through hotel experiences, coordinate with teams, and respond across channels to meet guest expectations while maintaining professionalism and a calm, engaging presence.