Guest Experience Ambassador

SBG Hospitality; Versailles (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Opportunities for career advancement

Team-building events

Job summary

SBG Hospitality in Versailles, Kentucky seeks an Ambassador who excels in creating memorable guest experiences. As an Ambassador, you will own the guest experience from check-in through check-out, ensuring every detail is noticed and every guest feels special.

With a strong focus on hospitality and service, your role will include accommodating guest requests, providing insightful recommendations, and collaborating with team members to meet guest needs. A passion for the local culture and a salesmanship approach to service will enhance guest interactions.

Qualifications

• Passion for people and community.
• Ability to lift up to 25 lbs and push a bell cart with up to 100 lbs.
• Intermediate skills in Microsoft Office.

Responsibilities

• Ensure excellent guest experiences from arrival to departure.
• Handle special requests and adapt service as needed.
• Collaborate with team members across departments.

Skills

Guest service excellence

Detail orientation

Excellent communication skills

Hospitality experience

Education

Minimum of two years in customer service

Valid driver's license

Tools

Microsoft Excel

Microsoft Word

Job description

SBG Hospitality in Versailles, Kentucky seeks an Ambassador who excels in creating memorable guest experiences. As an Ambassador, you will own the guest experience from check-in through check-out, ensuring every detail is noticed and every guest feels special.

With a strong focus on hospitality and service, your role will include accommodating guest requests, providing insightful recommendations, and collaborating with team members to meet guest needs. A passion for the local culture and a salesmanship approach to service will enhance guest interactions.