Overnight Front Office Supervisor — Lead Guest Experiences

Uloop Inc.; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee discount

Free parking

Free meals

Career development

Cross-training and advancement

Employee assistance program

Job summary

InterContinental at Doral Miami is seeking a Front Office Supervisor to lead an overnight Front Office team, deliver outstanding guest experiences, and optimize revenue. You will mentor staff, manage check-in/check-out flows, and uphold brand standards while handling guest concerns with empathy and accountability.

You bring at least 2 years in front office roles, overnight exposure, and bilingual English/Spanish communication, with a track record in a branded hotel environment.

Qualifications

• Minimum 2 years of hotel front office or supervisory experience.
• Overnight Front Desk or Night Audit experience required.
• OPERA PMS proficiency preferred.
• Experience in a branded hotel environment (IHG, Marriott, Hilton, etc.).
• Proven ability to lead multicultural teams and resolve guest challenges.
• Strong communication, problem-solving, and upselling skills.

Responsibilities

• Lead, mentor, and coach Front Office team members with ongoing feedback.
• Oversee Front Office operations and ensure seamless shift transitions.
• Deliver smooth check-in/check-out experiences and address guest concerns.
• Monitor revenue opportunities and ensure brand-aligned guest interactions.
• Collaborate with hotel departments to support operational continuity.

Skills

Bilingual: English & Spanish

Front Office leadership

Overnight shift experience

Communication skills

Upselling abilities

Problem-solving

Tools

OPERA PMS

Job description

InterContinental at Doral Miami is seeking a Front Office Supervisor to lead an overnight Front Office team, deliver outstanding guest experiences, and optimize revenue. You will mentor staff, manage check-in/check-out flows, and uphold brand standards while handling guest concerns with empathy and accountability.

You bring at least 2 years in front office roles, overnight exposure, and bilingual English/Spanish communication, with a track record in a branded hotel environment.