Luxury Overnight Front Desk Agent — Guest Experience Lead

IHG Hotels & Resorts; Miami (FL); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Hotel discounts

Job summary

IHG Hotels & Resorts in Miami is seeking an Overnight Front Desk Agent to warmly welcome guests, handle check-ins, process payments, and provide local guidance for a seamless stay. The role requires a friendly demeanor and strong guest service skills.

As a member of InterContinental Miami, you’ll help create memorable experiences, stay vigilant on safety, and collaborate with team members to deliver exceptional service. Shift flexibility and strong communication are essential.

Qualifications

• Must have strong communication and guest service skills.
• Ability to solve problems and handle guest requests efficiently.
• Flexibility to work nights, weekends, and holidays.
• Good reading/writing skills and basic computer literacy.
• Experience at a hotel front desk or guest services is preferred.

Responsibilities

• Greet guests and check them in/out, handling transactions.
• Provide local information and upsell where appropriate.
• Acknowledge loyalty program members and returning guests.
• Manage bookings and respond to guest requests promptly.
• Follow safety procedures and maintain a presentable appearance.

Skills

Communication skills

Problem-solving

Flexibility

Reading/writing

Tech-savvy

Front desk experience

High school diploma

Education

High school diploma

College degree (bonus)

Job description

IHG Hotels & Resorts in Miami is seeking an Overnight Front Desk Agent to warmly welcome guests, handle check-ins, process payments, and provide local guidance for a seamless stay. The role requires a friendly demeanor and strong guest service skills.

As a member of InterContinental Miami, you’ll help create memorable experiences, stay vigilant on safety, and collaborate with team members to deliver exceptional service. Shift flexibility and strong communication are essential.