Front Office Supervisor
Uloop Inc.
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Benefits offered by this job
Job summary
InterContinental at Doral Miami is seeking a Front Office Supervisor to lead an overnight Front Office team, deliver outstanding guest experiences, and optimize revenue. You will mentor staff, manage check-in/check-out flows, and uphold brand standards while handling guest concerns with empathy and accountability.
You bring at least 2 years in front office roles, overnight exposure, and bilingual English/Spanish communication, with a track record in a branded hotel environment.
Qualifications
- Minimum 2 years of hotel front office or supervisory experience.
- Overnight Front Desk or Night Audit experience required.
- OPERA PMS proficiency preferred.
- Experience in a branded hotel environment (IHG, Marriott, Hilton, etc.).
- Proven ability to lead multicultural teams and resolve guest challenges.
- Strong communication, problem-solving, and upselling skills.
Responsibilities
- Lead, mentor, and coach Front Office team members with ongoing feedback.
- Oversee Front Office operations and ensure seamless shift transitions.
- Deliver smooth check-in/check-out experiences and address guest concerns.
- Monitor revenue opportunities and ensure brand-aligned guest interactions.
- Collaborate with hotel departments to support operational continuity.
Skills
Tools
Job description
InterContinental at Doral Miami | IHG Hotels & Resorts
At InterContinental at Doral Miami, the Front Office is more than a department, it’s the heart of the guest journey.
As a Front Office Supervisor, you set the tone, lead with confidence, and inspire your team to deliver memorable experiences around the clock.
If you are a hands‑on leader who thrives in overnight operations and believes in empowering people, this is your opportunity to grow within a world‑class hospitality brand.
We are driven by purpose, people, and possibility:
- Inspire Incredible – Every interaction is an opportunity to exceed expectations.
- Discover – Learn, grow, and refine your leadership within a global luxury brand.
- Empowerment – We trust our leaders to coach, guide, and make meaningful decisions.
- Possibility – Front Office leadership opens doors to long‑term growth across IHG Hotels & Resorts.
As a Front Office Supervisor, you are the bridge between guests, team members, and hotel leadership.
You ensure operational excellence, guest safety, revenue optimization, and exceptional service delivery while mentoring and motivating a diverse team.
- Lead, mentor, and coach Front Office team members with ongoing feedback
- Support professional development and assist with conflict resolution
- Train team members on systems, security procedures, cash handling, and service standards
- Oversee Front Office operations and ensure seamless transitions between shifts
- Deliver smooth, professional check‑in and check‑out experiences
- Address guest concerns using ILEAD and Service Recovery principles
- Conduct routine inspections of Front Office and public areas, correcting deficiencies promptly
- Review daily business levels and anticipate operational challenges
- Implement strategies to increase occupancy and ADR through walk‑ins and upselling
- Monitor guest interactions to ensure warm, professional, and brand‑aligned communication
- Oversee billing instructions and guest credit in alignment with hotel credit policies
- Ensure accuracy, security, and compliance in all cash and financial transactions
- Communicate effectively with all hotel departments to support operational continuity
- Perform additional duties as assigned to support hotel success
- Minimum 2 years of hotel front office or supervisory experience (required)
- Overnight Front Desk or Night Audit experience (required)
- OPERA PMS proficiency (strongly preferred)
- Experience in a branded hotel environment (IHG, Marriott, Hilton, etc.)
- Proven ability to lead multicultural teams and resolve guest challenges
- Strong communication, problem‑solving, and upselling skills
- Bilingual: English & Spanish (required)
- Solid understanding of service recovery, guest standards, and credit/billing policies
You are calm under pressure, confident overnight, and passionate about hospitality.
You understand hotel rhythms, anticipate needs before they arise, and lead with empathy and accountability.
You balance structure with warmth and take pride in developing others while protecting the guest experience at all times.
Exceptional Health Benefits
- $0 Copays
- $0 Deductibles
- $0 Out‑of‑Pocket Costs
Because peace of mind matters as much as performance.
- Competitive pay
- Free on‑site parking
- Complimentary meals
- Growth & Opportunity
- Career development
- Cross‑training and advancement opportunities
- Employee room rates at IHG and InterContinental Hotels worldwide
- Dental & Vision coverage
- Company‑matching 401(k)
- Life insurance
Drug‑free workplace
U.S. work authorization required
InterContinental at Doral Miami is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive, respectful workplace where all team members can thrive.
Join us and lead where excellence begins—at the Front Desk.
Job Type: Full-time
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Retirement plan
- Vision insurance
Work Location: In person
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