Overnight Front Office Supervisor: Elevate Guest Experience

Hilton; Chicago (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Complimentary Meal per shift

Complementary access to hotel athletic

Discounted parking

Job summary

Hilton Chicago, located on South Michigan Avenue in Chicago, is seeking an Overnight Front Office Supervisor to lead the overnight front office team and deliver exceptional guest experiences. The role includes supervising check-ins/outs, handling guest inquiries, and ensuring accurate night audit procedures in a historic flagship hotel.

Salary is $28-$33 per hour with benefits such as complimentary meals per shift, access to the hotel athletic club, and discounted parking.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Complete night audit: Ensure that all night audit work is completed in a timely and accurate manner by examining and verifying hotel charges and postings

Skills

Front office

Leadership

Guest service

Night audit

Job description

Hilton Chicago, located on South Michigan Avenue in Chicago, is seeking an Overnight Front Office Supervisor to lead the overnight front office team and deliver exceptional guest experiences. The role includes supervising check-ins/outs, handling guest inquiries, and ensuring accurate night audit procedures in a historic flagship hotel.

Salary is $28-$33 per hour with benefits such as complimentary meals per shift, access to the hotel athletic club, and discounted parking.