Overnight Front Office Supervisor - Hilton Chicago

Hilton; Chicago (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Complimentary Meal per shift

Complementary access to hotel athletic

Discounted parking

Job summary

Hilton Chicago, located on South Michigan Avenue in Chicago, is seeking an Overnight Front Office Supervisor to lead the overnight front office team and deliver exceptional guest experiences. The role includes supervising check-ins/outs, handling guest inquiries, and ensuring accurate night audit procedures in a historic flagship hotel.

Salary is $28-$33 per hour with benefits such as complimentary meals per shift, access to the hotel athletic club, and discounted parking.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Complete night audit: Ensure that all night audit work is completed in a timely and accurate manner by examining and verifying hotel charges and postings

Skills

Front office

Leadership

Guest service

Night audit

Job description

Job Description

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Overnight Front Office Supervisor to join their team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help supervisor our overnight team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Job Description

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Overnight Front Office Supervisor to join their team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help supervisor our overnight team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Schedule:

11:00pm-7:30am with flexibility based on business demands

Salaried Based:

$28-$33 per/hour

Additional benefits:

Complimentary Meal per shift, Complimentary access to the hotel athletic club, and discounted parking

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor during the overnight shift, you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Complete night audit: Ensure that all night audit work is completed in a timely and accurate manner by examining and verifying hotel charges and postings

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.