Overnight Guest Services Concierge

The Langham Chicago; Chicago (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Vacation Pay

401k with Roth option

Pet Insurance

Free meals while on duty

Uniforms and cleaning of uniforms

Free hotel stays

Discounted parking

Job summary

The Langham Chicago seeks an Overnight Guest Service Agent to lead the front desk during night hours, handling check-ins/outs, guest inquiries and secure operations. You will support the Night Manager with audits and administrative tasks, ensuring accuracy and a calm atmosphere throughout the overnight shift.

Ideal candidates are detail-oriented, professional, and able to work independently while delivering exceptional service to our guests in a luxury hotel setting.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.

Responsibilities

• Greet guests with a warm welcome and assist with requests.
• Complete registration and verify guest information; promote Langham programs; manage room keys.

Skills

Customer service

Night audit

Cash handling

Check-in/check-out

Attention to detail

Professionalism

Education

High school diploma

Tools

POS system

PMS software

Job description

The Langham Chicago seeks an Overnight Guest Service Agent to lead the front desk during night hours, handling check-ins/outs, guest inquiries and secure operations. You will support the Night Manager with audits and administrative tasks, ensuring accuracy and a calm atmosphere throughout the overnight shift.

Ideal candidates are detail-oriented, professional, and able to work independently while delivering exceptional service to our guests in a luxury hotel setting.