Front Desk & Night Audit Specialist

Hotel Equities; Oak Lawn (IL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid Time Off

Career Growth Opportunities

Job summary

A leading hospitality management firm is seeking a Front Desk Clerk/Night Audit for the Hilton Chicago/Oak Lawn, IL. The ideal candidate will handle guest check-ins/outs, assist with inquiries, and provide exceptional customer service. Responsibilities include managing reservations, addressing guest concerns, and supporting hotel operations. The position requires a High School diploma and key skills in communication and problem-solving. Starting rate is $18.00 for Front Desk and $22.00 for Night Audit shifts, with extensive benefits.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Extensive knowledge of the hotel, its services and facilities.
• Must have strong customer service orientation.

Responsibilities

• Greet and welcome guests upon arrival.
• Respond to telephone and in-person inquiries regarding reservations.
• Handles guest complaints promptly.

Skills

Communication skills

Customer service

Basic computational ability

Basic computer skills

Problem-solving abilities

Education

High School diploma or equivalent

Job description

A leading hospitality management firm is seeking a Front Desk Clerk/Night Audit for the Hilton Chicago/Oak Lawn, IL. The ideal candidate will handle guest check-ins/outs, assist with inquiries, and provide exceptional customer service. Responsibilities include managing reservations, addressing guest concerns, and supporting hotel operations. The position requires a High School diploma and key skills in communication and problem-solving. Starting rate is $18.00 for Front Desk and $22.00 for Night Audit shifts, with extensive benefits.