Overnight Audit & Front Desk Specialist

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop; Chicago (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop is seeking a Night Auditor to manage overnight audits, balance daily transactions, and generate reports on the hotel's financial performance.

During the overnight shift, you will oversee front desk operations, provide excellent guest service, and ensure compliance with applicable laws while handling cash, card transactions, and incident reporting.

Qualifications

• High school diploma or equivalent.
• Accounting background preferred.
• Previous hotel experience desired.
• Strong customer service orientation and skills.
• Ability to operate front office equipment and computers.

Responsibilities

• Provides excellent guest services.
• Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
• Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations, prepares and distributes reports for management by end of their shift.
• Performs duties of the Front Desk Agent.
• Monitor lobbies and the front desk.
• Investigate disturbances, complaints, thefts, vandalisms, and accidents and report findings to management.
• Warns or ejects troublemakers and cautions careless persons.
• Obtains assistance for accident victims and writes incident reports.
• Notifies management of presence of persons with questionable reputations.
• Works with enforcement officers in emergency situations.
• Performs other duties as assigned.

Skills

Guest services

Customer service

Front desk operations

Education

High school diploma

Accounting background

Tools

Word Processing

Spreadsheet

Accounting software

Internet software

Property management software

Job description

Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop is seeking a Night Auditor to manage overnight audits, balance daily transactions, and generate reports on the hotel's financial performance.

During the overnight shift, you will oversee front desk operations, provide excellent guest service, and ensure compliance with applicable laws while handling cash, card transactions, and incident reporting.