Overnight Front Office Leader - Luxury Resort Ops

Rosewood Calistoga; Calistoga (CA); On-site; USD 78,000 - 84,000; Full time

Benefits offered by this job

Healthcare options

401(k)

PTO 15 days

Holidays 7

Parental leave 14 weeks

Free room nights

Employee meals

Free parking

50% off F&B

Job summary

Rosewood Calistoga is seeking an experienced Overnight Manager to lead resort operations during the overnight shift and act as the on-property Manager on Duty. You will balance operational oversight with personalized guest service, ensuring safety, security, and seamless functioning across departments while upholding Rosewood’s luxury standards.

This role suits a hospitality leader who thrives independently, excels in problem solving, and takes pride in delivering exceptional experiences during

Qualifications

• You have leadership experience within Front Office or Rooms Operations, preferably in a luxury hospitality environment.
• Ability to manage hotel operations during overnight hours and make independent decisions.
• Strong guest relations, calming presence, and effective problem-solving abilities.

Responsibilities

• Oversee all overnight resort operations, ensuring a seamless guest experience while serving as the primary Manager on Duty.
• Lead and support the Night Audit and Front Office teams, ensuring accurate daily financial and operational reporting.
• Respond to guest requests, concerns, and service recovery opportunities with professionalism, urgency, and care.
• Coordinate overnight activities across Front Office, Housekeeping, Engineering, Security, and other operational departments.
• Review arrivals, departures, VIP reservations, and operational reports to prepare the resort for the following day.
• Maintain a safe, secure, and welcoming environment for guests, visitors, and associates throughout the overnight shift.

Skills

Leadership experience

Guest relations

Communication skills

Problem-solving

Organizational skills

Tools

Property management systems

Night audit procedures

Microsoft Office

Job description

Rosewood Calistoga is seeking an experienced Overnight Manager to lead resort operations during the overnight shift and act as the on-property Manager on Duty. You will balance operational oversight with personalized guest service, ensuring safety, security, and seamless functioning across departments while upholding Rosewood’s luxury standards.

This role suits a hospitality leader who thrives independently, excels in problem solving, and takes pride in delivering exceptional experiences during