Front Office Overnight Manager

Rosewood Hotel Group; Calistoga (CA); On-site; USD 78,000 - 84,000; Full time

Job summary

Rosewood Calistoga is seeking an Overnight Manager to lead resort operations during the overnight shift, serving as on-site Manager on Duty. You will oversee Front Office, Night Audit, and supporting departments, ensuring security, guest care, and smooth operations while upholding luxury service standards.

Ideal candidates bring leadership in Front Office or Rooms Operations in a luxury setting, decisive problem-solving, superb guest relations, and strong communication.

Qualifications

• Leadership experience in Front Office or Rooms Operations within luxury hospitality.
• Ability to make independent decisions during overnight hours.
• Strong guest relations skills and calmness under pressure.
• Excellent communication, organizational and problem-solving abilities.
• Experience with night audit procedures and PMS.
• MS Office proficiency.

Responsibilities

• Oversee all overnight resort operations and act as Manager on Duty.
• Lead Night Audit and Front Office teams with accurate reporting.
• Respond to guest requests and service recovery opportunities.
• Coordinate overnight activities across Front Office, Housekeeping, Engineering, Security.
• Review arrivals, departures, VIP reservations for the following day.
• Maintain a safe, welcoming overnight environment.

Tools

PMS

Microsoft Office

Job description

General InformationCountry/RegionUnited States of AmericaProvince/CityCalistogaHiring EntityRosewood CalistogaDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionOvernight Manager: Rosewood CalistogaOUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMThe Front Office team creates exceptional experiences from arrival to departure, serving as the central hub for guest care and resort operations. The Overnight Manager plays a critical leadership role during overnight hours, ensuring seamless hotel operations, supporting team members across departments, and serving as the primary point of contact for guests and associates throughout the night.YOUR ROLEAs Overnight Manager, you will lead resort operations during the overnight shift while serving as the on-property Manager on Duty. Combining operational oversight with personalized guest service, you will ensure the safety, security, and smooth functioning of all departments while maintaining the luxury service standards that define Rosewood Calistoga.This role is ideal for an experienced hospitality leader who thrives in an independent environment, enjoys problem-solving, and takes pride in creating exceptional guest experiences during every hour of the day.HOW YOU’LL MAKE THE PLACEOversee all overnight resort operations, ensuring a seamless guest experience while serving as the primary Manager on Duty.Lead and support the Night Audit and Front Office teams, ensuring accurate daily financial and operational reporting.Respond to guest requests, concerns, and service recovery opportunities with professionalism, urgency, and care.Coordinate overnight activities across Front Office, Housekeeping, Engineering, Security, and other operational departments.Review arrivals, departures, VIP reservations, and operational reports to prepare the resort for the following day.Maintain a safe, secure, and welcoming environment for guests, visitors, and associates throughout the overnight shift.COULD THIS BE YOU?You have leadership experience within Front Office or Rooms Operations, preferably in a luxury hospitality environment.You are confident making decisions independently and managing hotel operations during overnight hours.You possess strong guest relations skills and remain calm and effective when handling complex situations.You have excellent communication, organizational, and problem-solving abilities.You are comfortable working with property management systems, night audit procedures, and Microsoft Office applications.You bring flexibility, professionalism, and a commitment to delivering exceptional service at all times.OUR BENEFITSAs part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:Zero-cost healthcare plan options401(k) retirement savings program15 days of paid time off and 7 paid holidays14 weeks of fully paid maternity and paternity leave for eligible associates12 complimentary room nights annually plus 50% off food and beverage experiencesComplimentary employee meals and free onsite parkingIn addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitment to reflecting and honoring the history, culture, and geography of our destinations.We're committed to building genuine, long-lasting relationships and fostering an environment where everyone feels welcome, respected, and empowered to succeed.PAY TRANSPARENCYSalary Range: $78,000 - $84,000 annuallyThis is the pay range that the company reasonably expects to pay for this position. This position may also be eligible for bonus opportunities. Individual compensation decisions are based on factors such as experience, qualifications, education, and business needs.