Luxury Overnight Front Desk Supervisor

Omni Hotels; Atlanta (GA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Omni Hotels seeks an Overnight Front Office Supervisor in Atlanta to lead the desk team and deliver a five-star welcome and departure experience for every guest. You will manage check-ins and check-outs, handle guest inquiries, maintain accurate folios, protect guest privacy, and coordinate with Concierge, Bell/Door and Housekeeping to ensure seamless service throughout the stay.

Strong communication, prior luxury hotel front office experience, and flexible hours are required to succeed in this

Qualifications

• Previous luxury hotel experience is required.
• Previous Front Office experience is required.
• Customer service oriented with multitasking and strong organizational skills.
• Knowledge of local area attractions.
• Willing to work flexible hours including nights, weekends and holidays.
• Strong problem-solving skills and a friendly demeanor.
• Ability to engage guests at all levels with warmth.
• Ability to work in a fast-paced environment.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure security of key
• Monitor, send and distribute guest faxes
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department.
• Interact with other departments to ensure that guests’ needs are satisfied.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Skills

Front Office experience

Luxury hotel experience

Customer service

Multitasking

Flexible hours

Organization

English communication

Job description

Omni Hotels seeks an Overnight Front Office Supervisor in Atlanta to lead the desk team and deliver a five-star welcome and departure experience for every guest. You will manage check-ins and check-outs, handle guest inquiries, maintain accurate folios, protect guest privacy, and coordinate with Concierge, Bell/Door and Housekeeping to ensure seamless service throughout the stay.

Strong communication, prior luxury hotel front office experience, and flexible hours are required to succeed in this