Overnight Front Office Leader: Elevate Guest Experience

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP at 15% discount

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Signia by Hilton Atlanta is seeking an Overnight Front Office Manager to lead guest services at a premier 976-room property adjacent to the Georgia World Congress Center. You will oversee daily front desk operations, ensure smooth check-ins, and drive memorable experiences for every guest.

Join a luxury hotel that emphasizes care, integrity, and teamwork while promoting revenue growth and staff development.

Qualifications

• Experience in hotel front office operations and guest service management.
• Strong leadership and coaching abilities for frontline team members.
• Ability to implement revenue initiatives and improve guest satisfaction.

Responsibilities

• Manage daily front office operations: guest service, registration, room inventory, and policy adherence.
• Monitor and elevate service: track guest satisfaction, address issues, and guide improvements.
• Implement revenue initiatives: promote hotel services and up-sell to drive occupancy and revenue.
• Facilitate team knowledge: provide regular updates and training on offerings and local attractions.
• Delight our guests: welcome guests, respond to inquiries, resolve concerns promptly.
• Inspire and develop the team: supervise and support staff, monitor performance, and foster a positive environment.

Skills

Front Office Management

Guest Service

Team Leadership

Revenue Growth

Job description

Signia by Hilton Atlanta is seeking an Overnight Front Office Manager to lead guest services at a premier 976-room property adjacent to the Georgia World Congress Center. You will oversee daily front desk operations, ensure smooth check-ins, and drive memorable experiences for every guest.

Join a luxury hotel that emphasizes care, integrity, and teamwork while promoting revenue growth and staff development.