Luxury Front Office Leader — NYC Hotel

ADP; New York (NY); On-site; USD 88,000 - 92,000; Full time

Job summary

Equinox Hotels + Resorts is seeking a Front Office Manager in New York, NY to oversee the overall operation and staff of the Front Desk in collaboration with Guest Services, Concierge, Guest Relations, and CORE. The role includes interviewing staff, training, maintaining brand standards, and assisting with reservations.

The candidate will serve as Manager on Duty when needed and ensure compliance with all service standards, safety, and guest satisfaction, while leading continuous improvement in

Qualifications

• Three to Five years in a similar role in a luxury hotel in NYC.
• NYC union experience preferred.
• Prior guest relations training preferred.
• Ability to communicate in English (speaking, reading, writing) with guests, colleagues, and management.

Responsibilities

• Directs activities of Front Office staff and conducts performance evaluations.
• Manages department schedules to support staff and business needs.
• Coordinates guest arrivals, departures, and billing/credit requirements.
• Ensures compliance with cash handling, disbursements, and direct billings.
• Ensures the Front Office team adheres to Forbes and LQA service standards.
• Provides basic troubleshooting for in-room services and assists with guest requests.

Skills

Staff supervision

Guest relations

Emergency response

Communication

Time management

Flexibility

Job description

Equinox Hotels + Resorts is seeking a Front Office Manager in New York, NY to oversee the overall operation and staff of the Front Desk in collaboration with Guest Services, Concierge, Guest Relations, and CORE. The role includes interviewing staff, training, maintaining brand standards, and assisting with reservations.

The candidate will serve as Manager on Duty when needed and ensure compliance with all service standards, safety, and guest satisfaction, while leading continuous improvement in