Front Office Control Clerk

Hyatt; New York (NY); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation & Holidays

Sick leave

Family leave

Adoption assistance

Free room nights

Job summary

Hyatt Hotels Corporation is hiring a Front Office Control Clerk for Grand Hyatt Washington in downtown Washington, D.C. The role focuses on room inventory management, guest registration support, and promoting hotel services and promotions.

The position offers an hourly rate of $22.50, rising to $23.00 after six months, with benefits including health insurance, 401k, vacation, and more. Flexible schedule across mornings to evenings, including weekends and holidays.

Qualifications

• True desire to satisfy guests in a fast-paced hotel setting.
• Refined verbal and written communication skills.
• Experience and understanding of Front Office operations preferred.
• Availability to work mornings, afternoons, or evenings, any day of the week.

Responsibilities

• Manage room inventory to maximize selling opportunities at the front desk.
• Assist in guest registrations and communicate hotel services and promotions.
• Support in inventory analysis and reporting for groups and guest preferences.
• Advance career into management by taking on Front Office responsibilities.

Skills

Customer service

Communication

Availability

Teamwork

Job description

Close Inclusive Collection Job Postings Notification

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the front desk. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerk's ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. The Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent looking to advance their career into management. We are looking for someone with the flexibility to work any time between 7:00am - 11:30pm, any day of the week including weekends and holidays.

The hourly rate for this position is $22.50, increasing to $23.00 after six months.

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Experience and thorough understanding of hotel Front Office operations preferred
• Availability to work any day of the week during mornings, afternoons, or evenings

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