Front Office Control Clerk

Grand Hyatt

Washington (District of Columbia)

On-site

USD 31,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision Insurance

401k

Retirement Savings Plan

Life Insurance

Paid vacation and holidays

Paid sick days and new child leave

Paid Family Bonding Time and Adoption

Free room nights after 90 days

Tuition reimbursement

Free meal during workday

Employee Stock Purchase Plan

Discounts at retailers

Growth potential locally and country‑g

Job summary

Grand Hyatt Washington in downtown Washington, DC, seeks a Front Office Control Clerk to manage room inventory and support guest services in a fast-paced hotel environment.

The role offers an hourly wage of $22.50 to $23.00 after six months, with a schedule that can include mornings, afternoons, evenings, weekends and holidays. Benefits include medical/dental/vision, 401k, paid time off, and more.

Qualifications

Customer-focused attitude in a fast-paced hotel environment.
Strong verbal and written communication skills.
Experience with Front Office operations preferred.
Availability to work mornings, afternoons or evenings any day.

Responsibilities

Manage room inventory to maximize selling opportunities.
Assign group room blocks and accommodate guest preferences.
Analyze reports to support front desk decisions.
Assist with guest registration and communicate hotel services and promotions.
Support advancement from Front Office Agent toward management.

Skills

Customer service

Verbal and written communication

Front Office operations

Availability to work varied shifts

Job description

Summary

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

Organization- Grand Hyatt Washington

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the front desk. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerk's ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. The Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent looking to advance their career into management. We are looking for someone with the flexibility to work any time between 7:00am - 11:30pm, any day of the week including weekends and holidays.

The hourly rate for this position is $22.50, increasing to $23.00 after six months.

Benefits available with this position include:

Medical / Dental / Vision Insurance
401k
Retirement Savings Plan (RSP)
Basic Life Insurance
Paid vacation, sick days, new child leave, and holidays
Paid Family Bonding Time and Adoption Assistance

Additional perks include:

Free room nights after 90 days, discounted and friends & family room rates immediately
Tuition reimbursement
Free meal during the workday
Employee Stock Purchase Plan
Discounts at various retailers
Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Experience and thorough understanding of hotel Front Office operations preferred
Availability to work any day of the week during mornings, afternoons, or evenings