Overnight Front Office Auditor and Guest Services Lead

Wright Investments, Inc.; Jackson, Northern (WY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wright Investments, Inc. is seeking a Night Auditor to balance daily revenue and expense transactions while delivering exceptional guest service in a professional and friendly manner.

This role may serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office, including end-of-day procedures, reporting, and deposits. Qualifications include one year of experience in a similar role, knowledge of accounting procedures, strong attention to detail,

Qualifications

• One year of experience in a similar position or guest service role.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods and perform light physical movements.

Responsibilities

• Post charges to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and correct them.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty and complete the MOD report.
• Assist guests with check-in, check-out, and inquiries regarding rates, room types, and amenities.
• Resolve guest complaints using the Guest Service Recovery method.

Skills

Attention to detail

Guest service

Clear communication

Computer skills

Weekend/holiday availability

Job description

Wright Investments, Inc. is seeking a Night Auditor to balance daily revenue and expense transactions while delivering exceptional guest service in a professional and friendly manner.

This role may serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office, including end-of-day procedures, reporting, and deposits. Qualifications include one year of experience in a similar role, knowledge of accounting procedures, strong attention to detail,