Front Office Lead: Guest Services & Night Audit

Wright Investments, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Wright Investments, Inc. seeks a Front Office Manager to oversee all front office operations within the Rooms Division. The role directs front desk, reservations, guest services, and related bookkeeping, and serves as Manager on Duty as assigned.

The ideal candidate will have strong communication, organizational, and accounting knowledge, with 1–2 years hotel guest service experience and supervisory experience. High school diploma required; degrees preferred.

Qualifications

• Minimum high school diploma; further degrees preferred.
• 1–2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience is a plus.
• Proficiency in MS Word and spreadsheet programs.

Responsibilities

• Directly supervise front office personnel and oversee front desk, reservations, guest services, bookkeeping, and telephones.
• Oversee Night Audit process, reporting, training, and scheduling.
• Manage property management system postings, adjustments, billing, and group blocks.
• Coordinate with Sales and General Manager on rate management and online booking engines.
• Ensure guest satisfaction across all front office touch points and oversee concierge functions.

Skills

Computer skills

English communication

Organizational skills

Math skills

NYS labor laws

Word processing

Spreadsheet skills

Accounting procedures

Decision making

Education

High school diploma

Associate or Bachelor degree preferred

Job description

Wright Investments, Inc. seeks a Front Office Manager to oversee all front office operations within the Rooms Division. The role directs front desk, reservations, guest services, and related bookkeeping, and serves as Manager on Duty as assigned.

The ideal candidate will have strong communication, organizational, and accounting knowledge, with 1–2 years hotel guest service experience and supervisory experience. High school diploma required; degrees preferred.