Overnight Front Desk Supervisor | Lead & Train GSRs

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401K retirement plan + discretionary/"

Tuition reimbursement program

Paid vacation

Holiday pay

Weekly resort prizes

Free daily meal

Internal advancement

Résumé du poste

Atlantis Casino Resort Spa in Reno, Nevada, is seeking an Overnight Guest Services Manager to supervise the Front Desk team, train staff, and ensure seamless daily operations in alignment with our service standards. The role emphasizes professionalism, confidentiality, and a commitment to guest satisfaction.

The position involves hands-on supervision, staff development, and collaboration with the Front Desk Manager to meet hotel goals, with a focus on creating memorable guest experiences in a

Qualifications

• Clear verbal and written communication with staff and guests.
• Ability to train staff and transfer duties effectively.
• Maintain composure and professionalism under pressure.
• Resolve guest issues quickly and effectively.
• Read and understand registration cards, confirmations, and vouchers.

Responsabilités

• Supervise Front Desk Guest Service Representatives to ensure duties, standards, and decision making.
• Assist Front Desk Manager with daily Front Desk operations and shift coverage.
• Handle guest service issues at the Front Desk per hotel goals and standards.
• Lead and conduct training for Guest Service Representatives.
• Help develop training programs for ongoing improvements.
• Support process improvements for feasibility and effectiveness.
• Perform all essential Front Desk duties as needed.
• Assist in setting department goals with the manager.
• Provide ongoing guest service training and monitor standards.

Connaissances

Staff supervision

Training & development

Customer service

Communication skills

Description du poste

Atlantis Casino Resort Spa in Reno, Nevada, is seeking an Overnight Guest Services Manager to supervise the Front Desk team, train staff, and ensure seamless daily operations in alignment with our service standards. The role emphasizes professionalism, confidentiality, and a commitment to guest satisfaction.

The position involves hands-on supervision, staff development, and collaboration with the Front Desk Manager to meet hotel goals, with a focus on creating memorable guest experiences in a