Hospitality Team Leader — Dining & Guest Experience

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 52,000 - 72,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, NV is seeking a Restaurant Services Supervisor to lead team members who serve food in our restaurants and maintain cleanliness of dining areas and equipment. You will train staff, enforce policies, and coordinate shifts to ensure smooth operations in a luxury hospitality setting.

The role emphasizes adherence to sanitary standards, efficient team management, and delivering memorable guest experiences.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Trains Team Members in performance of duties.
• Responsible for making sure all policies and procedures are followed.
• Assigns and coordinates work of Team Members to promote efficiency of operations.
• Inspects kitchen and dining areas and utensils and equipment to ensure sanitary standards are met and are in proper working order.
• Keeps records such as amount and cost of meals served and hours worked by Team Members.
• Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
• Prepares work schedules/floor plans and evaluates work performance of Team Members.
• Prepare and administers coaching and counseling's to Team Members.
• Directs preparation of foods and beverages.
• Greet and communicate with Guests in a friendly and courteous manner.
• Resolve Guest complaints.

Skills

Ethics

Leadership

Written Communication

Problem Solving

Strategic Thinking

Judgment

Planning/Organizing

Business Acumen

Professionalism

Education

Certificate/Experience Equivalence

Job description

Atlantis Casino Resort Spa in Reno, NV is seeking a Restaurant Services Supervisor to lead team members who serve food in our restaurants and maintain cleanliness of dining areas and equipment. You will train staff, enforce policies, and coordinate shifts to ensure smooth operations in a luxury hospitality setting.

The role emphasizes adherence to sanitary standards, efficient team management, and delivering memorable guest experiences.