Spa Shift Supervisor: Lead Concierge & Guest Services

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401K match

Tuition reimbursement

Paid vacation

Holiday pay

Weekly prizes

Career development

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV seeks a Spa Shift Supervisor to manage the concierge, attendant and housekeeping teams on a daily basis. You will coordinate trainings, create employee shift schedules and assist with spa tasks, aiming to deliver exceptional guest service.

The role emphasizes close attention to closing procedures, financial reporting of spa concierge banks, and knowledge of all spa services, treatments, and retail programs.

Qualifications

• 3 years of experience in guest service
• Prior spa concierge experience preferred
• Prior supervisory experience preferred
• Experience with SpaSoft helpful
• Enjoy working with people and possess a friendly, outgoing personality
• Excellent communication and listening skills
• Basic computer knowledge
• Must be a team player

Responsibilities

• Supervise the concierge, attendants and Housekeeping Teams, providing support and training.
• Proficiently utilize SpaSoft to book reservations and collect payments.
• Facilitate VIP Reservations in conjunction with VIP Hosts.
• Check in guests, verifying access and treatment schedules.
• Uphold high standards of guest service.
• Create employee shift schedules.
• Ensure accurate Concierge Bank protocols and review discrepancies before drop.
• Attend trainings and staff meetings for the spa.

Skills

Guest service

Supervisory experience

Communication

Team player

Spa procedures

Tools

SpaSoft

Payment processing

Job description

Atlantis Casino Resort Spa in Reno, NV seeks a Spa Shift Supervisor to manage the concierge, attendant and housekeeping teams on a daily basis. You will coordinate trainings, create employee shift schedules and assist with spa tasks, aiming to deliver exceptional guest service.

The role emphasizes close attention to closing procedures, financial reporting of spa concierge banks, and knowledge of all spa services, treatments, and retail programs.