Spa Operations Supervisor

Golden Road Motor Inn DBA Atlantis Casino Resort Spa

Reno (NV)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Tuition reimbursement

Paid vacation

Holiday pay

Weekly prizes

Training workshops

Free daily meal

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, seeks a Spa Shift Supervisor to lead concierge and housekeeping teams, ensuring smooth daily operations, accurate banking, and exceptional guest service. The role focuses on staff training, VIP coordination, and maintaining spa excellence across all services and treatments.

Ideal candidates have spa concierge experience, at least 3 years in guest services, and strong communication skills, with a collaborative, customer-focused approach to hospitality.

Qualifications

Prior experience in guest service or hospitality settings.
Demonstrated ability to lead teams and train staff.
Strong communication and interpersonal skills.

Responsibilities

Supervise the concierge, VIP hosts, and housekeeping teams, providing training and support.
Use SpaSoft to book reservations and process payments.
Manage VIP reservations in coordination with VIP hosts.
Check in guests and verify access and treatment schedules.
Maintain high standards of guest service and promote spa offerings.
Prepare and adjust employee shift schedules; oversee concierge bank procedures.

Skills

Guest service

Team leadership

Communication

Tools

SpaSoft

VIP Reservations

Job description

Ideal candidates have spa concierge experience, at least 3 years in guest services, and strong communication skills, with a collaborative, customer-focused approach to hospitality.

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