Overnight Front Desk Specialist - Guest Experience

IHG Hotels; United States; Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

IHG Hotels is seeking an Overnight Front Desk Associate to check in and check out guests efficiently and professionally during the night shift. You will handle all payments, issue keys, and provide information on services and room locations to ensure a smooth guest experience.

Responsibilities include answering phones, upselling rooms when possible, processing transactions accurately, and maintaining daily accounting reports for management review.

Qualifications

• Front desk/guest service experience.
• Fluent English required; other languages welcomed.

Responsabilités

• Welcome guests with a friendly and professional demeanor.
• Register guests, issue keys, and provide information on services and location.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit transactions per procedures; post charges and prepare deposits.
• Complete daily accounting reports for management review.
• Handle guest safes and maintain security of keys and deposits.
• Communicate guest requests and issues to management for follow-up.
• Respond to guest complaints with service recovery gestures.
• May book reservations and handle cancellations or changes.
• Coordinate with other departments to ensure quality service.
• Perform additional duties including tours, concierge tasks, etc.

Connaissances

Guest service

Cash handling

Fluent English

Formation

High school diploma or equivalent

Some college preferred

Description du poste

IHG Hotels is seeking an Overnight Front Desk Associate to check in and check out guests efficiently and professionally during the night shift. You will handle all payments, issue keys, and provide information on services and room locations to ensure a smooth guest experience.

Responsibilities include answering phones, upselling rooms when possible, processing transactions accurately, and maintaining daily accounting reports for management review.