Overnight Front Desk Agent: Guest Service Pro

IHG Hotels & Resorts; Petersburg (VA); Vor Ort; USD 17.000 - 28.000; Vollzeit

Zusammenfassung

IHG Hotels & Resorts in Petersburg, VA seeks an overnight Front Desk Clerk to welcome guests, register arrivals, issue keys, and provide information on hotel services.

You will handle phone calls, upsell rooms when appropriate, process cash and card transactions, prepare deposits and reports, and support other departments to ensure guest satisfaction. The shift is overnight and may include weekends or holidays.

Qualifikationen

• High School diploma or equivalent; one year front desk/guest service experience.
• Must speak fluent English; other languages preferred.
• Ability to stand, lift up to 50 pounds, and work overnight shifts.
• Basic math and cash handling skills required.

Aufgaben

• Greet guests, register arrivals, issue room keys, and provide hotel information.
• Answer phones promptly and upsell rooms when possible.
• Process cash and credit card transactions accurately; prepare deposits and reports.
• Complete daily accounting reports and support management with reconciliations; handle safes and banking.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Support other departments and perform overnight shift duties as needed.

Kenntnisse

Customer service

Fluent English

Cash handling

Ausbildung

High School diploma or equivalent

Some college preferred

Tools

PMS software

Jobbeschreibung

IHG Hotels & Resorts in Petersburg, VA seeks an overnight Front Desk Clerk to welcome guests, register arrivals, issue keys, and provide information on hotel services.

You will handle phone calls, upsell rooms when appropriate, process cash and card transactions, prepare deposits and reports, and support other departments to ensure guest satisfaction. The shift is overnight and may include weekends or holidays.