Overnight Front Desk & Night Auditor – Guest Experience

River Link Hotels; Village of Cooperstown (NY); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance and dental

Professional development

Inclusive work environment

Discounts on hotel stays

Résumé du poste

The Holiday Inn Express and Suites in Cooperstown is seeking a proactive Night Auditor and Front Desk Agent to manage overnight operations and guest services. You will balance accounts, assist with check-ins/outs, and ensure security and accuracy of nightly records.

The ideal candidate brings hospitality experience, a keen eye for detail, and the ability to work independently. The role offers a collaborative team, competitive pay, benefits, and growth opportunities in a supportive environment.

Qualifications

• Previous front desk or night audit experience preferred.
• Excellent customer service and interpersonal skills.
• Strong attention to detail with basic accounting knowledge.
• Ability to work independently during overnight hours.
• Proficient with hotel management software.

Responsabilités

• Perform end-of-day financial audits to ensure accurate recording of transactions.
• Reconcile and balance accounts, generate financial reports, and correct discrepancies.
• Handle guest check-in and check-out processes efficiently and courteously.
• Resolve guest complaints and requests with professionalism and empathy.
• Monitor hotel security during night shifts and address any issues.
• Answer phone calls and respond to inquiries with excellent service standards.
• Assist with administrative tasks including data entry and keeping hotel records up to date.
• Collaborate with team members to ensure guest satisfaction and smooth daily operations.

Connaissances

Customer service

Attention to detail

Accounting basics

Hotel management software

Overnight shift availability

Outils

Opera PMS

POS systems

Description du poste

The Holiday Inn Express and Suites in Cooperstown is seeking a proactive Night Auditor and Front Desk Agent to manage overnight operations and guest services. You will balance accounts, assist with check-ins/outs, and ensure security and accuracy of nightly records.

The ideal candidate brings hospitality experience, a keen eye for detail, and the ability to work independently. The role offers a collaborative team, competitive pay, benefits, and growth opportunities in a supportive environment.