Night Front Desk Auditor - Overnight Ops & Guest Care

Holiday Inn Express and Suites; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Positive work environment

Job summary

Holiday Inn Express and Suites in Omaha, NE is seeking a reliable Night Auditor to oversee the front desk during the overnight shift, handle guest check-ins and check-outs, and ensure smooth nightly operations.

The role emphasizes accurate nightly financial reconciliation, strong customer service, multitasking in a fast-paced environment, and the ability to work weekends and holidays.

Qualifications

• Previous experience in night auditing or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and software including Microsoft Office and reservation systems such as Hotel Key.
• Excellent attention to detail and problem-solving skills.
• Must work overnight shifts, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Tools

Microsoft Office

Hotel Key / reservation system

Job description

Holiday Inn Express and Suites in Omaha, NE is seeking a reliable Night Auditor to oversee the front desk during the overnight shift, handle guest check-ins and check-outs, and ensure smooth nightly operations.

The role emphasizes accurate nightly financial reconciliation, strong customer service, multitasking in a fast-paced environment, and the ability to work weekends and holidays.