Front Desk Agent

Holiday Inn Express Cooperstown NY; Village of Cooperstown (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Career growth opportunities

Employee discounts

Job summary

The Holiday Inn Express Cooperstown NY is seeking a Front Desk Agent/Night Auditor to oversee overnight operations and guest services. The role combines front desk duties with night audit responsibilities to ensure accurate financial records and seamless guest experiences.

The ideal candidate will deliver outstanding customer service, handle check-in/out efficiently, and work independently during late hours, including weekends and holidays. Training and opportunities for growth are offered.

Qualifications

• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and proficiency in basic accounting principles.
• Ability to work independently and make quick decisions in a fast-paced environment.

Responsibilities

• Perform end-of-day financial audits to ensure accurate recording of transactions.
• Reconcile and balance accounts, generate financial reports, and make corrections as needed.
• Handle guest check-in and check-out processes efficiently and courteously.
• Manage and resolve guest complaints and requests with professionalism.
• Monitor hotel security and address issues during the night shift.
• Answer phone calls and respond to inquiries with excellent service standards.
• Assist with data entry and maintaining up-to-date hotel records.
• Collaborate with team members to ensure guest satisfaction and seamless daily operations.

Skills

Customer service

Interpersonal communication

Attention to detail

Independent work

Decision making

Tools

Hotel management software

Computer applications

Job description

Job Title: Front Desk Agent

Location: [Cooperstown Ny]

Company: [The Holiday Inn Express and Suites]

About Us

Join [The Holiday Inn Express and Suites], a reputable leader in the hospitality industry known for providing exceptional guest experiences. We are committed to delivering excellence and ensuring our guests feel welcome and valued. We offer a dynamic and supportive work environment with growth opportunities for our team members.

Job Description

We are seeking a dedicated and detail-oriented Night Auditor and Front Desk Agent to join our team. This dual-role position is critical in maintaining smooth operations during the overnight hours while providing exemplary service to our guests. The ideal candidate will possess strong organizational skills, a passion for customer service, and the ability to work independently.

Key Responsibilities

• - Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
• - Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
• - Handle guest check-in and check-out processes efficiently and courteously.
• - Manage and resolve guest complaints and requests with professionalism and empathy.
• - Monitor hotel security and address any issues that arise during the night shift.
• - Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
• - Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
• - Collaborate with other team members to ensure guest satisfaction and seamless daily operations.

Qualifications

• - Previous experience in a hotel front desk or night audit role is preferred.
• - Excellent customer service and interpersonal communication skills.
• - Strong attention to detail and proficiency in basic accounting principles.
• - Ability to work independently and make quick decisions in a fast-paced environment.
• - Proficient in using hotel management software and computer applications.
• - Availability to work overnight shifts, including weekends and holidays.

What We Offer

• - Competitive salary and benefits package, including health and dental insurance.
• - Opportunities for professional development and career growth.
• - A supportive and inclusive work environment.
• - Discounts on hotel accommodations and services.

[The Holiday Inn Express and Suites] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming you to our team!