Front Desk Agent

IHG; Town of Otsego (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Career growth

Employee discounts

Job summary

The Holiday Inn Express Cooperstown NY is seeking a dedicated Front Desk Agent who can also perform Night Audit duties. This dual-role requires attentiveness, excellent guest service, and the ability to work overnight hours in a fast-paced hospitality setting.

You will handle check-ins/outs, balance revenue, and support the front desk with administrative tasks while ensuring guest satisfaction and smooth nightly operations.

Qualifications

• Previous experience in a hotel front desk or night audit role is preferred.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and proficiency in basic accounting principles.
• Ability to work independently and make quick decisions in a fast-paced environment.
• Proficient in using hotel management software and computer applications.
• Availability to work overnight shifts, including weekends and holidays.

Responsibilities

• Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
• Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
• Handle guest check-in and check-out processes efficiently and courteously.
• Manage and resolve guest complaints and requests with professionalism and empathy.
• Monitor hotel security and address any issues that arise during the night shift.
• Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
• Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
• Collaborate with other team members to ensure guest satisfaction and seamless daily operations.

Skills

Front desk experience

Night audit

Customer service

Hotel software

Tools

PMS software

Accounting software

Job description

**Job Title: Front Desk Agent**

**Location:** [Cooperstown Ny]

**Company:** [The Holiday Inn Express and Suites]

**About Us:**
Join [The Holiday Inn Express and Suites], a reputable leader in the hospitality industry known for providing exceptional guest experiences. We are committed to delivering excellence and ensuring our guests feel welcome and valued. We offer a dynamic and supportive work environment with growth opportunities for our team members.

**Job Description:**
We are seeking a dedicated and detail-oriented Night Auditor and Front Desk Agent to join our team. This dual-role position is critical in maintaining smooth operations during the overnight hours while providing exemplary service to our guests. The ideal candidate will possess strong organizational skills, a passion for customer service, and the ability to work independently.

**Key Responsibilities:**

• Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
• Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
• Handle guest check-in and check-out processes efficiently and courteously.
• Manage and resolve guest complaints and requests with professionalism and empathy.
• Monitor hotel security and address any issues that arise during the night shift.
• Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
• Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
• Collaborate with other team members to ensure guest satisfaction and seamless daily operations.

**Qualifications:**

• Previous experience in a hotel front desk or night audit role is preferred.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and proficiency in basic accounting principles.
• Ability to work independently and make quick decisions in a fast-paced environment.
• Proficient in using hotel management software and computer applications.
• Availability to work overnight shifts, including weekends and holidays.

**What We Offer:**

• Competitive salary and benefits package, including health and dental insurance.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.
• Discounts on hotel accommodations and services.

[The Holiday Inn Express and Suites] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming you to our team!