Front Desk Agent

River Link Hotels; Village of Cooperstown (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance and dental

Professional development

Inclusive work environment

Discounts on hotel stays

Job summary

The Holiday Inn Express and Suites in Cooperstown is seeking a proactive Night Auditor and Front Desk Agent to manage overnight operations and guest services. You will balance accounts, assist with check-ins/outs, and ensure security and accuracy of nightly records.

The ideal candidate brings hospitality experience, a keen eye for detail, and the ability to work independently. The role offers a collaborative team, competitive pay, benefits, and growth opportunities in a supportive environment.

Qualifications

• Previous front desk or night audit experience preferred.
• Excellent customer service and interpersonal skills.
• Strong attention to detail with basic accounting knowledge.
• Ability to work independently during overnight hours.
• Proficient with hotel management software.

Responsibilities

• Perform end-of-day financial audits to ensure accurate recording of transactions.
• Reconcile and balance accounts, generate financial reports, and correct discrepancies.
• Handle guest check-in and check-out processes efficiently and courteously.
• Resolve guest complaints and requests with professionalism and empathy.
• Monitor hotel security during night shifts and address any issues.
• Answer phone calls and respond to inquiries with excellent service standards.
• Assist with administrative tasks including data entry and keeping hotel records up to date.
• Collaborate with team members to ensure guest satisfaction and smooth daily operations.

Skills

Customer service

Attention to detail

Accounting basics

Hotel management software

Overnight shift availability

Tools

Opera PMS

POS systems

Job description

Company: The Holiday Inn Express and Suites

Location: Cooperstown NY

Job Title: Front Desk Agent

About Us

Join The Holiday Inn and Express and Suites, a reputable leader in the hospitality industry known for providing exceptional guest experiences. We are committed to delivering excellence and ensuring our guests feel welcome and valued. We offer a dynamic and supportive work environment with growth opportunities for our team members.

Job Description

We are seeking a dedicated and detail-oriented Night Auditor and Front Desk Agent to join our team. This dual-role position is critical in maintaining smooth operations during the overnight hours while providing exemplary service to our guests. The ideal candidate will possess strong organizational skills, a passion for customer service, and the ability to work independently.

Key Responsibilities

• Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
• Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
• Handle guest check-in and check-out processes efficiently and courteously.
• Manage and resolve guest complaints and requests with professionalism and empathy.
• Monitor hotel security and address any issues that arise during the night shift.
• Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
• Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
• Collaborate with other team members to ensure guest satisfaction and seamless daily operations.

Qualifications

• Previous experience in a hotel front desk or night audit role is preferred.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and proficiency in basic accounting principles.
• Ability to work independently and make quick decisions in a fast-paced environment.
• Proficient in using hotel management software and computer applications.
• Availability to work overnight shifts, including weekends and holidays.

What We Offer

• Competitive salary and benefits package, including health and dental insurance.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.
• Discounts on hotel accommodations and services.

The Holiday Inn Express and Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming you to our team!