Overnight Front Desk Mentor – Men's Program

Union-Gospel-Mission-of-Tarrant-County; Fort Worth (TX); On-site; USD 51,577,000 - 66,125,000; Full time

Benefits offered by this job

Overnight shift

Full-time position

Job summary

Union Gospel Mission of Tarrant County is hiring a Mission Support Mentor for the Men's Program in Fort Worth. The role supports overnight shelter operations, check-in services, safety, and trauma-informed guest relations.

The position requires a high school diploma or equivalent, with some college preferred, and emphasizes strong interpersonal and problem-solving skills to serve unhoused men in a Christian nonprofit setting.

Qualifications

• Demonstrates trauma-informed de-escalation strategies.
• Shows cultural competency across diverse backgrounds.
• Provides excellent interpersonal communication with staff, guests, and partners.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• Ensure safety of facilities, employees, participants, guests, and visitors.
• Maintain professionalism and adhere to policies and procedures.
• Build safe, trusting, and respectful relationships using trauma-informed approaches.
• Protect confidentiality, privacy, and dignity of participants and guests.
• Collaborate with Courtesy Patrol for emergency responses and provide crisis intervention.
• Manage phone system and act as a knowledge resource for guests.
• Keep front desk and lobby clean, organized, and stocked with forms.
• Monitor access to premises and enforce safety policies, including escorts when needed.
• Monitor entry points, conduct searches, and perform drug/alcohol screenings as required.
• Record shift reports and brief on incidents to oncoming staff.
• Inventory, dispense, and store consumables and cleaning supplies.
• Participate in MDT meetings as assigned.
• Submit maintenance requests promptly.

Skills

Trauma-informed approach

Cultural competency

Interpersonal skills

Education

High school diploma or equivalent

Some college preferred

Job description

Union Gospel Mission of Tarrant County is hiring a Mission Support Mentor for the Men's Program in Fort Worth. The role supports overnight shelter operations, check-in services, safety, and trauma-informed guest relations.

The position requires a high school diploma or equivalent, with some college preferred, and emphasizes strong interpersonal and problem-solving skills to serve unhoused men in a Christian nonprofit setting.