Overnight Shelter Mentor for Men's Program

Union-Gospel-Mission-of-Tarrant-County; Fort Worth (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Union Gospel Mission of Tarrant County in Fort Worth, TX seeks a Mission Support Mentor for the MEN'S program to support overnight guest operations, check-ins, safety, and compassionate service. The role emphasizes trauma-informed care and strict policy adherence.

The position works 4/10-hour overnight shifts (9:00 pm–7:30 am) on weekends and serves residents and guests with professionalism, confidentiality, and collaborative problem-solving in a men-only setting.

Qualifications

• High school diploma or equivalent required. Some college preferred. Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
• Demonstrates understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
• Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
• Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• To ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execution of daily responsibilities in key areas of operations.
• Maintains professionalism and adheres to UGM-TC organizational and department specific Policies and Procedures.
• Exercising appropriate boundaries, the Mentor builds safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
• Protects the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Works in close collaboration with Courtesy Patrol to effectively respond to emergency situations. Provides timely crisis intervention.
• Managing the phone system, demonstrating proper phone etiquette and protocols. Is a resource of knowledge for guests.
• Ensures cleanliness, order, and organization of the front desk area and lobby. Makes certain copies of all front desk forms and documents are regularly replenished.
• Monitors for strict adherence to facility safety and security Policy and Procedure governing authorized access UGM-TC’s premises. Take appropriate actions when program participants and guests found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
• Monitoring courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
• Monitors for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building. Conducts drug and alcohol screenings in accordance with Policy and Procedure.
• Scans program participants and guests in and out of the residential program to which he or she is assigned; scans for meals and other on-campus services.
• Completes daily shift reports and reviews Communication Logs and verbally briefs incoming persons of incidents that occurred before the end of her shift.
• Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
• Actively participants in Multidisciplinary Team (MDT) meetings as assigned.
• Submits maintenance requests immediately as maintenance problems are observed or reported.

Education

High school diploma or equivalent

Some college preferred

Job description

Union Gospel Mission of Tarrant County in Fort Worth, TX seeks a Mission Support Mentor for the MEN'S program to support overnight guest operations, check-ins, safety, and compassionate service. The role emphasizes trauma-informed care and strict policy adherence.

The position works 4/10-hour overnight shifts (9:00 pm–7:30 am) on weekends and serves residents and guests with professionalism, confidentiality, and collaborative problem-solving in a men-only setting.