Mission Support Mentor - Women's Program

Union-Gospel-Mission-of-Tarrant-County; Fort Worth (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Union Gospel Mission of Tarrant County is seeking a Mission Support Mentor for the Women’s Program in Fort Worth, TX. This full‑time overnight role focuses on guest check‑in, safety, and front desk operations within a women‑centered facility.

The position requires a high school diploma (some college preferred) and experience in customer service or similar settings; trauma‑informed, culturally competent interactions are essential to support residents and ensure a respectful environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in a customer service environment or hospitality/retail front desk is helpful.
• Trauma-informed de-escalation and cultural competency are valued.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• Ensure safety of facilities, employees, participants, guests, and visitors, and perform daily operational duties.
• Maintain professionalism and adhere to organizational policies and procedures.
• Apply trauma-informed boundaries to build safe, respectful relationships with participants and guests.
• Protect confidentiality, privacy, and dignity of participants and guests.
• Collaborate with Security Patrol to respond to emergencies and provide crisis intervention.
• Manage front desk phone system and be a knowledge resource for guests.
• Ensure front desk area is clean, organized, and stocked with forms.
• Monitor facility access and enforce policy with appropriate actions when violations occur.
• Observe courtyards, dorms, lobby areas, and entry/exit points for safety.
• Monitor for contraband and conduct screenings per policy.
• Scan participants in/out for meals and services.
• Complete shift reports and brief incoming staff on incidents.
• Inventory and store consumables safely.
• Participate in MDT meetings as assigned.
• Submit maintenance requests promptly.

Skills

Customer service

Trauma-informed care

Cultural competency

Interpersonal skills

Education

High school diploma or equivalent

Some college preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mission Support Mentor - Women's Program

Full Time Mission, Fort Worth, TX, US

2 days ago Requisition ID: 1211

Salary Range: $18.00 To $18.00 Hourly

More than a career . . it's a calling!

Founded in 1888, Union Gospel Mission of Tarrant County is a united Christian organization and ministry dedicated to providing love, hope, respect, and a new beginning for homeless women, men, and families. UGM-TC is funded entirely by the generosity of the community and offers a residency program for individuals looking to maximize their potential and transition out of homelessness. Through the programs and services provided, individuals develop essential life skills to become independent, productive members of our community. UGM-TC is God's healthy place to end homelessness one person at a time. Come serve with us! The position works in a building primarily for WOMEN.
This position is Full-Time working OVERNIGHTS.

SUMMARY

The Mission Support Mentor has the primary responsibility of supporting guest operations of Union Gospel Mission of Tarrant County's (UGM-TC) Overnight Shelter (SW), Emergency Stabilization (SW), and Programs serving unaccompanied women and families.

If you have experience in a customer service environment and want a position where you can make a difference in the lives of others, this role is for you! Applicants with previous experience working in hospitality or retail as a front desk or customer service leader will transition well to this role, as it requires checking people in, working with various computer applications, and most importantly, serving and problem solving for our guests.

WHAT YOU DO:

• Provide check-in service and meet the needs of residents and guests.
• Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
• Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
• Exercising appropriate boundaries, the Mentor builds safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
• Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Works in close collaboration with Security Patrol to effectively respond to emergency situations. Provide timely crisis intervention.
• Manage the phone system; demonstrate proper phone etiquette and protocols. Is a resource of knowledge for guests.
• Ensure cleanliness, order, and organization of the front desk area and lobby. Make certain copies of all front desk forms and documents are regularly replenished.
• Monitor for strict adherence to facility safety and security & Policy and Procedure, governing authorized access of UGM-TC's premises. Take appropriate actions when program participants and guests are found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
• Monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
• Monitor for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building. Conduct drug and alcohol screenings in accordance with Policy and Procedure.
• Scan program participants and guests in and out of the residential program to which he or she is assigned; scans for meals and other on-campus services.
• Complete daily shift reports and review Communication Logs. Verbally brief incoming persons of incidents that occurred before the end of your shift.
• Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
• Actively participates in Multidisciplinary Team (MDT) meetings as assigned.
• Submits maintenance requests immediately as maintenance problems are observed or reported.

KNOWLEDGE, SKILLS, ABILITIES, OTHER QUALIFICATIONS

High school diploma or equivalent required. Some college preferred. Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program. Additionally, the Mission Support Mentor:

• Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
• Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
• Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.

DISCLAIMER STATEMENT

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

~ As part of the screening process, you may be asked to provide a pastoral reference. Union Gospel Mission of Tarrant County is a Christian organization that seeks to hire people who align with our beliefs in Jesus Christ. We welcome all Christian denominations into the mission. ~

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