Night Front Desk Leader: Create Memorable Guest Experiences

Socket.dev; Washington (District of Columbia); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Health insurance

401(k) plan

Job summary

IHG Hotels & Resorts' InterContinental Washington D.C. – The Wharf is seeking an Overnight Front Desk Manager to elevate guest arrivals with warmth and efficiency.

Lead the front office team, manage check-ins and payments, and deliver locally informed recommendations to guests. Ideal candidates hold a hotel/business qualification and have at least 3 years in Front Office/Guest Service, with strong communication and problem-solving skills; multilingual ability is a plus.

Qualifications

• Higher education qualification / equivalent in Hotel Management/ Business Administration.
• 3 years of Front Office/Guest Service experience.
• Strong communication skills for guest interaction.
• Problem-solving mindset with guest-focused approach.

Responsibilities

• Coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

Skills

Front Office Management

Guest Service

Communication skills

Problem solving

Team leadership

Education

Hotel Management / Business Administration

Job description

IHG Hotels & Resorts' InterContinental Washington D.C. – The Wharf is seeking an Overnight Front Desk Manager to elevate guest arrivals with warmth and efficiency.

Lead the front office team, manage check-ins and payments, and deliver locally informed recommendations to guests. Ideal candidates hold a hotel/business qualification and have at least 3 years in Front Office/Guest Service, with strong communication and problem-solving skills; multilingual ability is a plus.