Overnight Front Desk Lead: Elevate Guest Experiences

InterContinental 62s Group plc; Washington (District of Columbia); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Uniform provided

Hotel discounts

Training programs

Job summary

IHG Hotels & Resorts, at The Wharf in Washington, DC, seeks an Overnight Front Desk Manager to deliver seamless guest check-ins and memorable service. You’ll lead the front office team, provide local knowledge, and ensure smooth operations overnight.

Join a luxury hotel with a focus on guest satisfaction, teamwork, and continuous training. The role offers a competitive hourly wage and comprehensive benefits in a vibrant waterfront setting.

Qualifications

• Higher education qualification / equivalent in Hotel Management/ Business Administration.
• 3 years of Front Office/Guest Service experience.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.

Responsibilities

• Coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Front Office

Guest Service

Communication

Problem Solving

Languages

Education

Hotel Management/Business Administration

Job description

IHG Hotels & Resorts, at The Wharf in Washington, DC, seeks an Overnight Front Desk Manager to deliver seamless guest check-ins and memorable service. You’ll lead the front office team, provide local knowledge, and ensure smooth operations overnight.

Join a luxury hotel with a focus on guest satisfaction, teamwork, and continuous training. The role offers a competitive hourly wage and comprehensive benefits in a vibrant waterfront setting.